Lisa Lagana, RN, MSN, CPHQ, CCM, NEA-BC

Executive Director of Care Management and Clinical Resource Center, The Johns Hopkins Hospital

Lisa Lagana is a health care executive with over 32 years of experience. As the Executive Director of Care Management and Clinical Resource Center, she oversees all the assigned facility’s Social Work, Case Management services and programs in addition to related initiatives embedded within the institution’s care coordination/care management department such as Length of Stay, Readmissions and serves as the Health Services Cost Review Commission Clinical Lead. She develops and directs the administration of the care management model, working closely with the VPMA and JHHS affiliates to advance population health and achieve desired outcomes.

Lisa served as the Senior Vice President of Clinical Operations and Integrated Care at CareSource 2017-2025, Lisa led the integrated care delivery model (Quality, Utilization Review and Care Coordination) for Medicaid, Marketplace and Dual Special Needs Plans for 9 states. She also led the largest MyCare Program, which is CMMI Dually Eligible Financial Alignment Initiative Demonstration. CareSource model of care was focused on member centric, personalized goals to achieve improved physical and behavioral health outcomes, identify and address Health related Social Needs to achieve health equity and what matters most to our members. 

In addition, she was responsible for CareSource’s care management contract for the Ohio Department of Medicaid Ohio Home Care Waiver (Home and Community Based Services, HCBS) that enables eligible individuals with significant physical disabilities and unstable medical conditions to receive care in their homes and communities. This contract also enables CareSource to provide services under Ohio’s Specialized Recovery Services program for serious and persistent mental health recovery management.

Prior to joining CareSource, Lisa was the Vice President of Clinical Operations for OhioHealth Outpatient Services and CNO. Clinical and operational oversight for Free Standing Emergency Departments, Urgent Care Sites, Joint Venture Surgery Centers, Outpatient Rehabilitation and Neuro Rehabilitation Therapy. She served at OhioHealth for 22 years. Lisa’s previous leadership roles were as Nurse Administrator for St. Luke’s Kaiser Permanente Cleveland, Ohio. Lisa is a Registered Nurse with a Master of Science in Nursing Administration from Capital University, is Nurse Executive Advanced-Board Certified (NEA-BC), Certified Case Manager (CCM) and Certified Professional in Healthcare Quality Certification (CPHQ). She is an active member in the American College of Healthcare Executives, the Ohio Nurse’s Association, American Case Management Association and Commission for Case Management.

Lisa continues her dedication to serving vulnerable populations by volunteering as a nurse at Vineyard Free Health Clinic and Food Pantry. Her passion is driving meaningful care integration to improve access, health outcomes, population health and person-centered care by unifying and transforming the efforts of health plans, providers, community-based organizations and public health entities.